A\u00a0<\/a>booking deposit\/consultation fee<\/a>\u00a0of $100 is essential to secure your appointment at the Eleventh Heaven\u2122. This applies to all new and current patients. This policy is strictly implemented so that we can dedicate our time and resources exclusively to the patient on the time slot and also to allow other patients on waiting list to be booked in.<\/p>\n New Patient<\/strong>\u00a0– Your consultation\/booking fee is redeemable on treatments within\u00a030 days<\/strong>\u00a0of your initial consultation\/scheduled appointment.<\/p>\n Current Patient<\/strong>\u00a0– Your booking\/consultation fee is redeemable on treatments on the day of your appointment.<\/p>\n <\/a>An automated confirmation text is typically sent to your mobile number provided 72 hours prior to your scheduled appointment. A confirmation email will also be sent to you after you have made your appointment to confirm your booking. Please bear in mind that it is still your responsibility to adhere to your appointment even if you do not receive a reminder text, call or email from us.<\/p>\n We respectfully request that you contact us\u00a0at least<\/strong>\u00a048 clinic business hours<\/strong><\/a>\u00a0(the clinic is closed on Mondays, Sundays and Public Holidays)<\/em>\u00a0before your scheduled appointment if you are unable to attend your appointment or should the appointment time become inconvenient for you.<\/p>\n <\/a>Late changes (including rescheduling)<\/a><\/strong>\u00a0made within 48 hours (clinic business hours) of your appointment or failure to attend will result in your booking fee being forfeited. Late fee will be automatically applied at your next appointment. Furthermore, we also reserve the right to charge you 50% of your treatment cost. Late changes or failure to attend your appointment using a prepaid series will automatically result in one prepaid treatment being charged.<\/p>\n We thank you for understanding that our policies are implemented to ensure our patient care remains impeccable and so that we can continue to provide a fair and timely service to all of our patients.<\/p>\n Will be:<\/p>\n (1) Declined all future appointments at the Eleventh Heaven\u2122 indefinitely<\/p>\n or;<\/p>\n (2) Required to pay:<\/p>\n AND<\/p>\n \u00a0<\/p>\n * Two recorded no show\/same day cancellation.<\/p>\n ** Antiwrinkles – minimum payable fee\/deposit $250<\/p>\n ** Dermal Filler – minimum payable fee\/deposit $550<\/p>\n ** Threadlift – minimum payable fee\/deposit $1700<\/p>\n ** Filler dissolving treatment – minimum payable fee\/deposit $140<\/p>\n ** Laser – minimum payable\/deposit $190<\/p>\n *** Booking deposit is redeemable on treatment on the day of appointment. $100 booking deposit will be forfeited if less than 48 hours cancellation notice is provided (excluding same day cancellation). Booking deposit will be 100% forfeited and is non-refundable for same day cancellation.<\/p>\n To reduce the risk of infection and for accurate clinical assessment, we kindly request all injectable and threadlift patients to not wear any makeup to your consultation\/treatment appointment. This protocol will also help to reduce the risk of latent infection from makeup residual.<\/p>\n You are responsible for ensuring that full payment is made before or on the day of treatment. If for any reason your chosen method of payment is declined, we may enter into an agreed payment method and any overdue invoice shall, and will accrue daily interest from the date of your treatment until full settlement of the invoice. Eleventh Heaven\u2122 will be indemnified against any cost incurred as a result of late or failed payments, such as legal costs, which include Eleventh Heaven’s and your own solicitor’s, and any Debt Collection Agency costs.<\/p>\n Any prepaid treatments or series will expire in 6 or 8 months (will be advised in clinic; excluding specials or informed otherwise) and are non-refundable & non-transferable. Failure to attend or late cancellations (within 48 hours) of a scheduled appointment will automatically result in one prepaid treatment being charged.<\/p>\n You agree to enter into these terms with purchasing these prepaid treatments.<\/p>\nCANCELLATION\/FAILURE TO ATTEND\/LATE ARRIVAL<\/h3>\n
REPEAT* OFFENDERS (NO SHOW\/SAME DAY CANCELLATION)<\/h3>\n
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NO MAKE UP<\/h3>\n
PAYMENT AT TIME OF SERVICE<\/h3>\n
PREPAID SERIES<\/h3>\n
CLINIC GIFT CARDS<\/h3>\n